Introducing a new, orange way to make your customers happy

Orange Line is a Call Center Management System, developed by RCOM team. With its three main modules CRM (Customer Relations Management), CCH (Customer Complaints Handling) and FAQ (Frequently Asked Questions) Orange Line allows you to manage relations with your clients, handle all kind of complaints in a short period of time, helps to find out what your customers are happy and unhappy about.

Explore

Functions

Orange Line has three main modules: CRM, CCH and FAQ. These modules allows you to categorize all incoming calls and respond each individual calls in a short time.

  • CRM — Customer Relations Management
  • CCH — Customer Complaints Handling
  • FAQ — Frequently Asked Questions

Evaluation and Reporting modules are also available here.

Functions

Orange Line has three main modules: CRM, CCH and FAQ. These modules allows you to categorize all incoming calls and respond each individual calls in short time.

  • CRM — Customer Relations Management
  • CCH — Customer Complaints Handling
  • FAQ — Frequently Asked Questions

Evaluation and Reporting modules are also available here.

Functions

Orange Line has three main modules: CRM, CCH and FAQ. These modules allows you to categorize all incoming calls and respond each individual calls in a short time.

  • CRM — Customer Relations Management
  • CCH — Customer Complaints Handling
  • FAQ — Frequently Asked Questions

Evaluation and Reporting modules are also available here.

Functions

Orange Line has three main modules: CRM, CCH and FAQ. These modules allows you to categorize all incoming calls and respond each individual calls in short time.

  • CRM — Customer Relations Management
  • CCH — Customer Complaints Handling
  • FAQ — Frequently Asked Questions

Evaluation and Reporting modules are also available here.

CRM (Customer Relations Management) — is a strategy that is focused on to build up companies business by managing customer satisfaction. Obviously the center here is the costumer and all plans, strategies of the company is gathered, directed by customer requests. All division of company should think of CRM in each of their decisions. CRM can give you the followings:

More information about your clients

All process will be automatic not manual any more

To control the quality of information and archive

To improve the quality of services by having more information about callers

Concentrate on callers requests and customer satisfaction

It will make call center operators job much faster and easier by providing information base

CCH (Customer Complaints Handling) — makes it easier for you to reach out your clients, get their feedback and learn what you need to change on your product. Operator can listen to client, automatically record that customer into CCH module and will let the related divisions know about customers complaints. CCH can give you the followings:

Any complaints about products or services will be add to information base and it will be highlighted for related division

All needed information is taken from client, and noted in base

The similar complaints, weather its call, email or fax they all collect in one space in CCH and operator can easily reach out each complaints individually

Customer Complain Handling system is a very useful tool to see client, product or service related problems and it allows the company to solve it as quick as it’s possible and improve all their weak points.

FAQ (Frequently Asked Questions) — is the module that basically helps your operator to save company’s time. There are certain questions that customers keep asking over and over again and your operator spends time to answer them all by providing the same answer. Here we think FAQ module is the solution. There are answers for those standard questions, that operator can direct caller to those answer. What can FAQ give to company?

Operators provide accurate answers

He saves the time and answers the next call by using that saved time.

FAQ automatically saves the statistics of each received calls

There is no need to inform operators about the new services, new prices each time. All news been updated into FAQ base

Request Demo

You don’t have to purchase the app, if you are not sure how it works. Therefor we created a Demo version which you can get the free trial and use the app before you purchase it.

If you would like to have a Demo version, please take a few seconds to register and click on Request Demo button. Your request will be reviewed and our team will get back to you in a short time.

Contact us

Please feel free to contact us. All your technical related questions will be directed to technical team, your sales, purchasing related questions will be directed to sales division. Our team well be more than happy to help you.

Technical related questions

Phone: (+994 12) 404 31 40
E-mail: office@rcom.az

Sales and Purchasing related questions

Phone: (+994 50) 204 64 96
E-mail: sales@rcom.az

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