Introducing new revolution in Customer Relationship Management
OrangeLine is a software solution developed by our company, meant for managing Call-center activities. It combines the following sub-systems: IP-telephony, CRM (Customer Relationship Management), CCH (Customer Complaints Handling) and FAQ (Frequently Asked Questions). OrangeLine will increase the quality and operational efficiency of your service, and thus will become your reliable assistant in managing your customer relationships, handling all kind of complaints in a short period of time.
Orangeline combines four main modules: IP-telephony, CRM, CCH and FAQ. These modules allow you to register, respond and handle the incoming calls promptly in short time.
OrangeLine provides you with detailed reports concerning the activity of each module, which meets exactly all your business requirements.
Orangeline combines four main modules: IP-telephony, CRM, CCH and FAQ. These modules allow you to register, respond and handle the incoming calls promptly in short time.
OrangeLine provides you with detailed reports concerning the activity of each module, which meets exactly all your business requirements.
Orangeline combines four main modules: IP-telephony, CRM, CCH and FAQ. These modules allow you to register, respond and handle the incoming calls promptly in short time.
OrangeLine provides you with detailed reports concerning the activity of each module, which meets exactly all your business requirements.
Orangeline combines four main modules: IP-telephony, CRM, CCH and FAQ. These modules allow you to register, respond and handle the incoming calls promptly in short time.
OrangeLine provides you with detailed reports concerning the activity of each module, which meets exactly all your business requirements.
Orangeline combines four main modules: IP-telephony, CRM, CCH and FAQ. These modules allow you to register, respond and handle the incoming calls promptly in short time.
OrangeLine provides you with detailed reports concerning the activity of each module, which meets exactly all your business requirements.
Private Branch Exchange telephone system
Customer Relations Management
Customer Complaints Handling
Frequently
Asked
Questions
IP-telephony is a PBX, which uses modern digital technologies instead of old analogue equipment. Due to its rich functionality, IP-telephony module offers all advantages of a modern PBX. IP-telephony module’s advantages are the followings:
Interactive Voice Response (IVR) system
Call queues
Call management
Call recording
Call Back
Automatic dialing & etc.
CRM (Customer Relations Management) — is a strategy that is focused on increasing customer satisfaction and business profit. According to this strategy, customer is a central point of business. All the processes of company must be based on customer’s interests. CRM module’s advantages are the followings:
Detailed and complete information about customers
Automatic process instead of manual
Ability to control the quality and archive the information
Helps to focus on caller’s requests and customer satisfaction
Concentrate on callers requests and customer satisfaction
Registering customer requests through “single point”, will make call center operators job much faster and easier
CCH (Customer Complaints Handling) — helps you reach out your clients, get their feedback and learn what you need to change on your product. Operator is able to listen to the client, automatically record the information into the module and letting the related divisions know customer’s complaints. Resolving customer complaints and problems in a quality and prompt manner will strengthen customer’s trust towards your company. CCH module’s advantages are u the followings:
Customer complaints are grouped according predefined categories and operator can easily reach out each one
Complaints registration forms are configuring individually for each company based on its unique business-requirements
All information is obtained from a single source by Integration capability with other CCH-systems of a company
The module allows the company handle complaints as quick as it’s possible and improve all their weak points
FAQ (Frequently Asked Questions) — is the module that basically helps your operator to save company’s time. FAQ database contains answers for questions, which are asked by customers most frequently. FAQ module’s advantages are u the followings:
Customers are provided with full and correct answers
Fast customer service increases the total efficiency of the Call-center
All received information related to customer questions and answers is reflected in database
This module can be used for staff education purpose as well
There is no need to purchase the application. We have created a Demo version in case if you have doubts and not sure how it works. You can get the free trial before the purchase.
Just take a few seconds to register and click on Request Demo button. Your request will be reviewed and our team will get back to you in a short time.
Please feel free to contact us.
All your technical related questions will be directed to technical team, your sales, purchasing related questions will be directed to sales division.
Our team well be more than happy to help you.
Technical related questions
Phone: (+994 12) 404 31 40
E-mail: office@kibrit.tech
Sales and Purchasing related questions
Phone: (+994 51) 225 83 50
E-mail: sales@kibrit.tech